Conversational AI is clearly the now and the future. According to Satya Nadella, “Bots are the new apps.” In 2019, 33% of US internet users will augment their digital experience using voice assistants.
In 2016, there were 3 million Amazon Echos and limited consumer use cases. Today, there are over 35 million voice-first devices, 100M’s of voice-enabled devices, and consumers are searching for Voice+Visual experiences. The explosion of consumers expecting voice driven commerce to serve a core demand — information search, product search and purchase — requires brand new capabilities.
What are conversational bots? Any computer program able to interact or conduct a conversation with a human via auditory or textual method. People enjoy the conversational interface. According to Nielsen, people spend more than 4 hrs per day in communication apps (and growing).
What are conversational (or screenless) experiences? Any voice or text-based experience (such as chatbots or voice assistant apps – Siri, Alexa, Cortona, Google Home) that uses natural language understanding to dialog with users.
[Synonyms: Conversational interface, screenless UX, dialog system, conversational UX, conversational app, conversational commerce, chatbot, chatter-bot, bot]